Whether you have a question, concern, dissatisfaction, or need help understanding a process, the Users Committee can help you find the right next step.
Ask questions about what users and families are entitled to know, request, or participate in.
Share concerns about communication, access, quality, living conditions, or user experience.
Ask for help understanding how to proceed if you are considering a complaint.
Tell us about positive experiences, concerns, or patterns that may help improve services.
Raise concerns that may affect more than one user or family.
We can help clarify where to direct a question when the system feels confusing.
Send an email or call and briefly explain the issue.
We help understand whether the issue involves information, rights, satisfaction, service quality, or complaint support.
The user or family remains in control of the next step..
When requested, the committee can assist or accompany users in actions they undertake.
The Users Committee can help with rights, concerns, satisfaction, assistance, and service-quality issues. For emergencies, immediate safety concerns, or urgent clinical needs, contact the appropriate emergency or clinical service directly.